Organic Ved Herbs (“we”, “us”, “our”) is committed to safeguarding your personal information and ensuring complete transparency in how we collect, use, store, and protect your data. This Privacy Policy outlines our practices in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws in India.
1. Information We Collect
We collect only the information necessary to provide you with a seamless shopping and customer support experience. This includes:
- Personal & Contact Information: Name, delivery/shipping address, email address, phone number, and billing details provided during checkout, account creation, or customer support interactions.
- Order & Transaction Data: Order history, purchased products, payment method (not stored in full), and transaction IDs.
- Technical & Usage Data: IP address, browser type/version, device information, operating system, pages visited, time spent on site, referral sources, and cookies/analytics data.
- Communication Data: Emails, chat messages, feedback, reviews, and customer support tickets.
We do not collect sensitive personal data such as health records, financial details beyond transaction processing, or biometric information.
2. How We Collect Your Information
- Directly from you when you place an order, create an account, subscribe to newsletters, contact support, or fill out forms.
- Automatically through cookies, web beacons, pixels, and similar technologies during your website visits.
- From third-party service providers (e.g., payment gateways, shipping partners) only for order fulfillment.
3. Purpose of Data Collection & Use
We use your personal data strictly for the following legitimate purposes:
- Processing, fulfilling, and tracking your orders
- Providing customer support, order updates, refunds, and returns
- Sending essential transactional communications (order confirmation, shipping updates, invoices)
- Improving our website, products, and services through analytics and feedback
- Sending promotional offers, newsletters, and product recommendations (you can opt out at any time)
- Complying with legal obligations, preventing fraud, and enforcing our Terms & Conditions
4. Data Sharing & Third-Party Disclosure
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only with:
- Shipping & Logistics Partners (e.g., Delhivery, Blue Dart) for delivery purposes
- Payment Gateways (e.g., Razorpay) for secure transaction processing
- Cloud Service Providers for hosting and data storage
- Legal Authorities when required by law, court order, or government request
All third parties are contractually bound to protect your data and use it only for the specified purpose.
5. Data Security & Protection
We implement industry-standard security measures, including:
- SSL encryption for data transmission
- Secure servers and firewalls
- Access controls and regular security audits
- Data minimization and pseudonymization where possible
While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. You use the Website at your own risk.
6. Cookies & Tracking Technologies
We use essential, functional, performance, and marketing cookies to enhance your experience, analyze traffic, and personalize content. You can manage or disable cookies via your browser settings. Note that disabling certain cookies may affect website functionality.
7. Your Rights Under DPDP Act
You have the following rights regarding your personal data:
- Right to access and obtain a copy of your data
- Right to correction of inaccurate or incomplete information
- Right to erasure (deletion) when data is no longer needed
- Right to withdraw consent (for marketing communications)
- Right to grievance redressal
To exercise any of these rights, email us at care@organicvedherbs.com with your request and proof of identity.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law (typically 5–7 years for financial and tax records).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on the Website with the updated “Last Updated” date. Continued use of the Website after changes constitutes acceptance.
10. Contact Us
For any privacy-related questions, concerns, or requests: Email: care@organicvedherbs.com Phone: +91 8826897103 Address: Arya Nagar, Patel Nagar, Ghaziabad, Uttar Pradesh – 201001, India
Shipping & Delivery Policy
Shipping & Delivery Policy – Organic Ved Herbs
Last Updated: January 2026
We are committed to delivering your orders quickly, safely, and reliably across India. Below are the complete details of our shipping and delivery process.